FAQ

Home / Pages / FAQ

FAQ - Sasquatch Property Management

Frequently Asked Questions

Everything you need to know about our paperless, stress-free property management services in the Pacific Northwest

🏠

For Property Owners

Learn how we maximize your rental income while minimizing your stress

🔑

For Tenants

Discover our modern tenant portal and hassle-free rental experience

💻

Technology & Security

Understand our secure, paperless systems and online tools

General Questions

What areas does Sasquatch Property Management serve? +

We proudly serve the Pacific Northwest, specifically focusing on:

  • Vancouver, Washington
  • Pierce County, Washington
  • Kitsap County, Washington

Our local expertise ensures we understand the unique needs and regulations of each community we serve.

What makes Sasquatch Property Management different? +

We've eliminated the hassles of traditional property management:

  • 100% paperless contracts and documentation
  • No unnecessary office visits required
  • Secure online portals available 24/7
  • Modern technology with personal service
  • Responsive communication without the bureaucracy
How do I get started with your services? +

Getting started is simple and completely online! Just send us a message through our contact form or give us a call. We'll schedule a virtual consultation to discuss your needs, and you can complete all paperwork digitally through our secure portal. No office visits necessary!

For Property Owners

What services do you provide for property owners? +

We offer comprehensive property management solutions including:

  • Professional tenant screening and placement
  • Automated rent collection through secure online payments
  • 24/7 maintenance coordination and emergency response
  • Regular property inspections with photo documentation
  • Financial reporting and year-end tax documents
  • Legal compliance and eviction protection
How do you handle rent collection? +

Rent collection is completely automated through our secure online portal. Tenants can set up automatic payments, and funds are directly deposited to your account. No more chasing checks or dealing with late payments - our system sends automatic reminders and tracks everything digitally.

What are your management fees? +

Our fees are competitive and transparent with no hidden costs. We offer flexible pricing based on your specific needs and property portfolio. Contact us for a customized quote - we'll provide a clear breakdown of all fees with no surprises.

How do you screen tenants? +

Our thorough screening process includes:

  • Comprehensive credit and background checks
  • Employment and income verification
  • Previous landlord references
  • Eviction history review
  • Criminal background screening

All applications are processed online through our secure portal, making the process fast and efficient while ensuring you get quality tenants.

For Tenants

How do I pay rent online? +

Through your secure tenant portal, you can:

  • Pay rent with credit/debit card or ACH bank transfer
  • Set up automatic monthly payments
  • View payment history and download receipts
  • Make payments 24/7 from any device

No more checks, no more office visits - just secure, convenient online payments!

How do I submit a maintenance request? +

Submit maintenance requests instantly through your online portal! Upload photos, describe the issue, and track the status in real-time. For emergencies, we have 24/7 phone support. Most non-emergency issues are addressed within 24-48 hours.

What documents can I access in the tenant portal? +

Your portal provides 24/7 access to:

  • Your lease agreement and addendums
  • Payment history and receipts
  • Move-in inspection reports
  • Important notices and updates
  • Maintenance request history
Is my personal information secure? +

Absolutely! We use SSL-protected portals and bank-level encryption to protect all your personal and financial information. Our paperless system is actually more secure than traditional paper files, with controlled access and audit trails for all documents.

Technology & Security

What technology do you use for property management? +

We utilize cutting-edge property management technology including:

  • Cloud-based management software accessible anywhere
  • Secure SSL-protected owner and tenant portals
  • Automated payment processing systems
  • Digital lease signing with legally-binding e-signatures
  • Mobile-responsive platforms for on-the-go access
How secure is your online system? +

Security is our top priority. Our systems feature:

  • 256-bit SSL encryption for all data transmission
  • PCI-compliant payment processing
  • Regular security audits and updates
  • Two-factor authentication options
  • Secure document storage with controlled access
What if I'm not tech-savvy? +

Don't worry! Our systems are designed to be user-friendly and intuitive. We provide step-by-step guides, video tutorials, and personal support to help you get comfortable with our tools. Most clients find our digital systems easier than traditional methods once they try them!

Still Have Questions?

We're here to help! Contact us today for personalized assistance with your property management needs.

Compare